In all these departments, the efforts of housekeeping department are overt. HRD works to set wages and salaries based on regional market rates and ensures that the hotel business meets safety and health administration standards. They also conduct exit interviews for the employees who wish to quit the work. Human Resource department is responsible for interviewing and recruiting qualified staff to be placed at appropriate positions.
#Do any hotels use permanent press sheets software#
It is also responsible for implementing any new changes required such as upgrading the software and hardware. The duties include maintaining telephone, hotel management software, internet etc. It is responsible for keeping all of its equipment operational.
When the hotel is small, these works are contracted from an outside agency. It takes care of repairing furniture and fixtures, and painting the required area. The Maintenance department is responsible for the maintenance of the property. They also carry out the activities such as compiling monthly and annual income statements, depositing and securing cash, and controlling and monitoring assets. It conducts all financial activities like producing bills and receiving payments, computing employees’ compensations and delivering payments. Security manager and security workers work to keep the property safe and secured from external hazards. Sales and MarketingĪll sales, services, advertising, promotions, and public relations are taken care of by this team. It also performs the duties pertaining to decoration of hotel premises. Housekeeping includes the duties of keeping the areas of the hotel clean, tidy, hygienic, and pleasant. It includes parking and door attendants, drivers, porters, and bell attendants. It includes food and beverage preparation and service for restaurant, lounge, coffee shops, bars, parties, and room service. Food and Beverageįood and Beverage department is responsible for preparing menus, foods, and managing inventory of food and beverage items. It is responsible for guest check-in and check-out, mail and information services, and concierge services such as tour booking, reserving theatre and restaurants, providing airport taxi service, etc. There are various divisions (or departments) of a hotel.
To understand the expanse or scope of housekeeping, it is better to understand the divisions of hotel a hotel, first.
The housekeeping department, in any hotel business, contributes to major amount of profit though it is considered as an ancillary service. − Sheila Perera FIH Glenmor Manager, Gleneagles Hotel. I consider housekeeping to be the heart of hotels and it is only when something goes wrong that it is recognized – just like our hearts.
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